Our Client Guarantee
Since its foundation, the Professional Development Consortium has been committed to providing excellent accreditation services and enabling our members to become successful accredited providers.
It can be challenging when sharing confidential materials and client information with a third party, and we are aware of the sensitivities around data protection and non-disclosure.
Our goal is to provide you with consistent superior customer experience—whether at registration, during your assessment process, or with ongoing advice and information.
The Customer Guarantee lets you know what you can, and should, expect from the Professional Development Consortium—and what we’re doing to hold ourselves accountable every day.
We will give you a full money-back guarantee on all our accreditation services
If you’re not satisfied with our accreditation and assessment service, and wish to cancel your membership for any reason, you can do so and receive your money back. To qualify for the guarantee, you simply need to have engaged with the assessment and accreditation process and worked with our assessment colleagues. All refund requests must be put in writing.
We will treat you and your coaching materials with the strictest of confidenceOur colleagues and experts work under strict confidentiality agreements. Your coaching materials and resources will never be shared with a third party, another coaching provider, or be made publicly available. Should you wish to implement a working non-disclosure agreement specific to you or your practice, simply request one from our membership team.
We will do our best to schedule assessment appointments at your convenience and be mindful of your time
Assessment appointments are scheduled between Monday and Friday, during business hours of 9.00am to 5.30pm. For coaches outside of the UK, or who coach at different hours, we will endeavour to accommodate your requirements as appropriate.
We welcome your enquiries and/or questions
Our colleagues and experts are consistently available during office hours, and you can contact us on 0203 745 6463 regarding any aspect of your assessment or accreditation.
For enquiries regarding coaching or sector specific questions, we will endeavour to answer your queries within 48 business hours.