Our Client Guarantee

Since its foundation, the Professional Development Consortium has been committed to providing excellent accreditation services and enabling our members to become successful accredited providers. It can be challenging when sharing confidential materials and client information with a third party, and we are aware of the sensitivities around data protection and non-disclosure.

Our goal is to provide you with consistent superior customer experience—whether at registration, during your assessment process, or with ongoing advice and information. The Customer Guarantee lets you know what you can, and should, expect from the Professional Development Consortium—and what we’re doing to hold ourselves accountable every day.

1. We will give you a full money-back guarantee on all our accreditation services

If you’re not satisfied with our accreditation and assessment service, and wish to cancel your membership for any reason, you can do so and receive your money back. To qualify for the guarantee, you simply need to have engaged with the assessment and accreditation process and worked with our assessment colleagues. All refund requests must be put in writing.

2. We will do our best to schedule appointments at your convenience

Assessment appointments are scheduled between Monday and Friday, during business hours of 9.00am to 5.30pm. For coaches outside of the UK, or who coach at different hours, we will endeavour to accommodate your requirements as appropriate.

3. We will treat you and your coaching materials with the strictest of confidence

Our colleagues and experts work under strict confidentiality agreements. Your coaching materials and resources will never be shared with a third party, another coaching provider, or be made publicly available. Should you wish to implement a working non-disclosure agreement specific to you or your practice, simply request one from our membership team.

4. We welcome your enquiries and/or questions

Our colleagues and experts are consistently available during office hours, and you can contact us on 0203 745 6463 regarding any aspect of your assessment or accreditation. For enquiries regarding coaching or sector specific questions, we will endeavour to answer your queries within 48 business hours.

5. We will offer easy-to-understand membership subscription information and provide you with a clear bill

Our membership subscriptions are designed to be straightforward. A call or visit to our website makes it easy to register for a membership subscription that is right for you. We aim for the same clarity with our fee and invoice information. If you aren’t happy, we want to know. Please contact us by email or call customer service on 0203 745 6463 whenever you have a concern or a problem with your accreditation service.